PRIVATE LABEL POLICES

These policies constitute a legally enforceable agreement between the customer and The Glory of Asia industrial company, for the Manufacturing services.

REQUEST & ENQUIRY

If it is the first time the customer registering with us, he/she need to submit the private label Inquiry form.
After the customer successfully submits the form, communication between us and the customer will take place to understand more of the customer’s request.

REGISTRATION DATA AND ELIGIBILITY

Once the customer has all the answers and is willing to start manufacturing with us, the customer must register with Online Manufacturing via the provided link.
By registering, the customer agrees to provide accurate, current and complete information about him/herself, about his/her company, banking and the brand.
We reserve the right to validate the authenticity of the data provided, and accordingly a decision will be taken by us to proceed with the process or not
By deciding to proceed , customers will be granted access to Manufacturing solution portal.
Customer must maintain the security of the password and identification and accept all risks of unauthorized access to the registration Data and any other information provided to Online Manufacturing form.

DOWNPAYMENT

Customers will be provided with Pre-Quotation of manufacturing cost of any new product under the same private label.
The customer is required to make a down payment = 10% from the Pre-Quotation cost, in addition to R&D fees if required , accordingly payment vouchers will be sent to the customer.
The validity of the pre-quotation is 14 Days only.
R&D fees is considered; if the customer request for a new formula and new product that was not manufactured by us before, calculation of cost is hourly based.
If the formula or the material provided by the second party violates the conditions of the GSO and the SFDA and the customer enforce on using it, we will reject the request and the 10% will be refunded after deduction the registration fees.
The pre-quotation and the final quotation might vary based on number of samples, shipments, packing materials, stickers, extra raw materials, etc.

PRIVACY AND COPYRIGHT

In the event there is a ready-made formula provided by the customer, and the product was made in accordance with that formula, then the copyright of the formula belongs to the customer. Otherwise, the copyright belongs to The Glory of Asia industrial company.
All agreements and E-mail communication will be through the customer’s registered email.
We reserve the right to use customer’s product with its label and logo for the purpose of advertising our Manufacturing solution services.
The customer must show his approval or rejection of the sample sent to the customer.
In the event the customer rejects the sample, a rejection form will be sent to the customer to inquire about the rejection reason and a meeting with the customer would be conducted if needed.

PRIVATE LABLE DISCLIMER

New customers must sign the PLD agreement to verify that:

The ownership of the Brand is completely owned by the customer.
We as Glory of Asia industrial company have no right to perform any action such as sell or manufacture without the permission of the customer.
The consent of the customer is to authorize us to use customer’s own logo and brand on product labels and use it on the Ecosma and Tameni platform and any other related platforms.

MANUFACTURING SOLUTION APPLICATION

Customer must fill out the Manufacturing application form as a method to tell us about the desired product to manufacture.
Packing size must be provided to determine the MOQ
All information provided in the Manufacturing Application must be accurate as it is our reference to manufacture and formulate samples.

SAMPLING

In the event there is a ready-made formula provided by the customer, The preparation of the sample and test its stability will take up to 3 weeks to a month.
In the absence of formula, it takes up to two months to prepare the sample and test its stability for R&D
Maximum of three sequential samples will be provided and any additional sampling must be supported by a valid reason. Otherwise, The Glory of Asia Industrial Company reserves the right to terminate the project.
If the customer request additional samples beyond the initial three, additional charges for samples and shipping will be applied.
Once the customer approves the sample and pay the production invoice, cancellation is rejected, and no refund can be made.

DELIVERY POLICEIS

Products and samples will be delivered to the address specified and keyed in by the customer.
The Customer is to notify us immediately of any changes to his/her delivery address or contact number.
Once the product is submitted to the currier company, an email will be sent to the customer includes the AWB Number for tracking purposes.
We can’t guarantee any firm delivery time and we shall not be liable for any delay in delivery services if the delay is due to causes beyond our control.
Orders will be delivered to the customer via our own delivery service (if in Jeddah) or courier service company (if outside Jeddah)
After the customer successfully receives the product, a GRN will be issued, and customer’s signature is required.

LABELING

Containers, label, and packing materials must be approved by both parties before manufacturing and must follow the guideline of SFDA

FULLPAYMENT

Prior to starting complete manufacturing order , final Quotation will be provided to customer.
Payment must be made by customer within 14 days.
Bank transfer is the only payment method available for Manufacturing service.

PRODUCTION

After payment, the time to start production depends on the availability of the raw materials.
After production, the entire requested quantity of the product will be released for delivery once it has passed the final test of analysis. This final test is conducted to ensure that the product meets the required quality standards and specifications.
The final test of analysis may involve various tests and evaluations, depending on the nature of the product. These tests can include physical, chemical, and microbiological analyses to assess factors such as product composition, purity, stability, safety, and efficacy.
Once the product has successfully passed the final test of analysis and meets all the required criteria, it can be released for delivery to customers or for use in the intended market. This ensures that only products of satisfactory quality reach the consumers or end users.

It's worth noting that the final test of analysis is an essential part of quality control processes to maintain product integrity and customer satisfaction. By conducting rigorous testing, companies can ensure that their products consistently meet the necessary standards and comply with regulatory requirements.

DISCLIMER

Customer is prohibited to use the same GTIN number to manufacture the product elsewhere.
The customer is totally reasonable for the product in the event of any problem related to its storage or failure to follow the instructions in the safety data sheet.

SHOP PAYMENT & REFUND POLICES

At The Glory of Asia industrial co. / Buyndo Store, we offer various payment methods to provide convenience and flexibility for our customers. Please find the available payment options below:

Direct Bank Transfer: You can transfer the invoice amount directly after confirming the order to one of the following bank accounts:

Bank: Al-Rajhi Bank Account Holder: The Glory of Asia Industrial Co. Account Number: 376608019554423 IBAN Number: SA4680000376608019554423
Bank: Saudi National Bank (SNB) Account Holder: The Glory of Asia Industrial Co. Account Number: 12800000512007 IBAN Number: SA7910000012800000512007

Payment Confirmation Policy:

In order to ensure a smooth and efficient payment process, we have implemented the following policy for confirming the receipt of transferred amounts. Please adhere to the guidelines outlined below:

Transfer Receipt Submission: Once you have completed the transfer process, it is mandatory to promptly provide us with the transfer receipt. This receipt serves as confirmation of the amount transferred and enables our customer support team to proceed with the necessary approval. Failure to submit the transfer receipt may result in delays in processing your order.
Timely Submission: We emphasize the importance of submitting the transfer receipt without delay. Please ensure that the receipt is sent as soon as the transfer process is complete. Delayed submission may impact the processing time of your order and subsequent approval.
Customer Support Contact: Should you require any assistance or have any queries regarding the submission of the transfer receipt, please contact our customer support team. They are available to assist you through our dedicated WhatsApp number at +966595917317.
Confirmation Timeframe: Kindly note that the confirmation of the transfer may take up to 48 working hours. Our team will diligently review the provided transfer receipt to validate the receipt of the transferred amount. We appreciate your understanding and patience during this confirmation period.

By adhering to this Payment Confirmation Policy, you contribute to a streamlined payment process and enable us to promptly proceed with the necessary approvals for your orders. Non-compliance with this policy may result in delays in order processing and subsequent approval.

Refund Requests: In the event of a refund request, the amount will be returned to the bank account from which the payment was transferred. The refund process typically takes up to 7 working days. The time required to receive the refunded amount depends on the receiving bank.

Cash on Delivery (within Jeddah): For customers within Jeddah city, we offer two options for cash on delivery:

Self-collection: You can collect the order from our factory located in the third industrial city of Jeddah.
Delivery within Jeddah city: Our delivery team will deliver your order to your location within Jeddah city, with an additional delivery fee of 35.65 riyals (inclusive of VAT). Payment options include cash on delivery or payment via Mada device.

Refund Requests: In the event of a refund request, the amount will be returned to the bank account provided to our customer service, which must match exactly the name on the invoice. We prioritize accuracy and ensure that refunds are processed efficiently. The refund process typically takes up to 14 working days. However, please note that the time required to receive the refunded amount may vary depending on the policies and processing times of the receiving bank. We appreciate your understanding and assure you that we will strive to expedite the refund process as much as possible. If you have any further inquiries regarding refunds, please feel free to reach out to our customer support team for assistance.

Cash on Delivery (outside Jeddah): For customers outside Jeddah, we provide cash on delivery service through SMSA Shipping Company only. The additional fee for this service is 23 riyals (inclusive of tax).

Refund Requests: In the event of a refund request, the amount will be returned to the bank account provided to our customer service, which must match exactly the name on the invoice. We prioritize accuracy and ensure that refunds are processed efficiently. The refund process typically takes up to 14 working days. However, please note that the time required to receive the refunded amount may vary depending on the policies and processing times of the receiving bank. We appreciate your understanding and assure you that we will strive to expedite the refund process as much as possible. If you have any further inquiries regarding refunds, please feel free to reach out to our customer support team for assistance.

Pay by Visa, MasterCard, or Electronic Link: You can choose to pay using Visa or MasterCard by entering your card details securely during the checkout process. After completing the order, you will have two options to use this method of payment:

Payment Gateway: You will be directed to the payment gateway to enter your card details for Visa and MasterCard, Mada, and apple pay.
Request an Electronic Link: You can request to receive an electronic link via email or WhatsApp, which will lead you to the payment gateway to enter your card details.

Refund Requests: If a refund is requested, the amount will be refunded to the same card account used for the payment. The refund process typically takes from 7 to 20 working days, depending on the banks' policies and the payment gateway.

Payment via Tamara:

Tamara's postpaid service allows customers to make purchases without incurring additional fees.
Payment can be made within 30 days or in three installments spread over two months.
Customers are required to log in to their Tamara account through the designated app or website at https://tamara.co to initiate payment.
Fees and Interest: The Tamara service only requires payment for the product's value without any additional interest charges.
Payments are made in installments or on credit, equivalent to the purchase price of the product.
Payment Options: Customers have two payment options through Tamara. They can choose to make a credit payment after 30 days from the date of the request, or they can opt for installment payments with the first installment due upon purchase, the second installment due one month after the purchase, and the third installment due two months after the purchase.
Payment Limits: There are minimum and maximum limits for payment through Tamara. The minimum limit is set at 99 riyals, while the maximum limit is 2500 riyals.
Refunds: Refunds through Tamara are processed when a valid refund request is made. The refunded amount will be returned through Tamara usually it takes up to 20 days.
Accepted Payment Methods: Payment can be made using Mada Card, Visa, Master Card, Apple Pay, or American Express.
All payments are made through the Tamara website.
Payment Rejections: If a payment is rejected by Tamara, customers are advised to contact their bank or use an alternative card for payment.
Customer Support: In case of any issues or difficulties during the payment process, customers can seek assistance by contacting Tamara's customer service through the following link: https://tamara.co/.

If you have any further questions or require assistance regarding our payment policies, please don't hesitate to contact our customer support.

RETURN POLICES

Return Timeframe: You have a 30-calendar day window from the date of purchase to initiate a return.
Condition of the Product: To be eligible for a return, the product must be in the same condition as you received it, with no damage or signs of use.
Inspection Process: Once we receive the returned item, our team of professionals will thoroughly inspect it to verify its condition.: Please note that this policy specifically covers the return process, and not the refund process. Refunds are subject to a separate policy, and the eligibility for a refund will be determined after the inspection of the returned product.
Damaged Products or Late Return Requests: If the returned product is found to be damaged or if the return request is made after the 30-day timeframe, you will not be eligible for a return or refund.

We strive to provide a smooth and efficient return process for our customers. If you have any further questions or need assistance regarding returns, please don't hesitate to contact our customer support team.

SHIPPING POLICES

Shipping Companies: We work with the best local and international shipping couriers, including:
- SMSA Express: For domestic shipping only (within Saudi Arabia)
- DHL: For domestic and international shipping
- Aramex: For international shipping only
Local Shipping Coverage: SMSA local shipping courier covers all regions of the Kingdom of Saudi Arabia through their delivery representatives.
Shipping Rates: Shipping cost varies depending on the weight of the order. All shipping companies have variable costs according to weight, which they determine.
Delivery within the city of Jeddah: Orders are delivered within Jeddah by Buyndo's representative.
Cost of Delivery in Jeddah: Delivery fees for orders inside Jeddah are 35.65 riyals (inclusive of tax) up to 200kg.
International Shipping: Shipping is available to all countries, subject to logistical support and international shipping company policies. Contact us for more information.
International Shipping Couriers: We partner with DHL and Aramex for international shipping.
International Shipping Rates: Each country has a different shipping cost based on weight and distance, determined by the shipping couriers.
Pre-Purchase Shipping Cost Estimate: You can view the shipping cost estimate by entering your destination in the shopping cart.
Justification of Shipping Rates: Our shipping rates reflect the prices set by the best shipping couriers we cooperate with to provide superior service.
Door-to-Door Delivery: We provide door-to-door delivery service by requesting it from the shipping couriers.
Undelivered Orders: If the delivery person is unable to reach you to set the delivery date, the shipment will be sent to the nearest branch for collection.
Redelivery of Returned Shipments: If a shipment is returned, we can arrange another delivery at an additional cost.
Product Condition Guarantee: We handle shipments with care, but if there are any problems with the condition, please contact us.
Damaged Shipments: In case of damaged shipments, please provide photo evidence and proof, and we will assist you with compensation or arrange a new shipment.
Customs Fees for International Shipments: Some countries require customs fees based on their policies.